Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions. The firm prides itself on a collegial work atmosphere and supportive team environment.

We hire self-motivated, team-minded individuals with a strong work ethic, integrity and a commitment to client service.

The Manager, Legal Support Services is responsible for managing the Legal Assistants and Paralegals, and the Office Services team, including reception, document center, event co-ordinator, mail and courier, and other team members. The Manager shall develop and implement systems, policies, and procedures to facilitate the department's work and will lead and implement innovation in process and technology within the legal support and office services teams.

SUMMARY OF RESPONSIBILITIES

• Provide direct leadership to the Legal Support Team and Office Services Team;
• Responsible for overseeing the daily operations of the Legal Support Team and Office Services Team, including the allocation of resources, workload/workflow management, quality and completion of work;
• In collaboration with the HR Manager, oversee the administration of various personnel-related changes including recruiting, on-boarding of new hires, departures, scheduling, leaves of absence, vacation requests and overtime requests;
• Provide on going coaching, mentoring, and support to the Legal Support Team and Office Services Team;
• Responsible for the Performance Management process, acting as a liaison between staff and lawyers on performance issues;
• Development and maintenance of in-house training programs that support the skills development of the Legal Support Team and Office Services Team;
• Conduct annual performance reviews that support the Firm’s values and strategic goals;
• Manage and make recommendations regarding staffing levels, ensuring high levels of client service and support are provided while striving for efficiency and innovation in each practice area;
• Other duties as required.

SKILLS & QUALIFICATIONS

• Minimum of 3-5 years’ experience in progressive supervisory/management positions in a professional services environment;
• Experience working in legal support services considered an asset;
• Undergraduate degree, or a diploma in Human Resources considered an asset;
• Leadership experience with proven coaching, mentoring, and above-average relationship management skills;
• Strong critical thinking, problem solving, management, and coaching skills;
• Strong communication skills, both written and oral, that demonstrate tact, professionalism, and foster trust among all stakeholders;
• Skilled in the utilization of the MS Office suite of tools, as well as law firm-specific productivity tools that produce the highest quality work product;
• A strong focus on client service;
• An ability to embrace new projects and enjoy working independently or as part of a team.

Cox & Palmer provides a competitive compensation and benefits package including:

• A generous paid vacation allowance
• Three “flex days” per year
• Paid sick days
• Hybrid work options for many roles
• Firm paid Health, Dental, and Life Insurance plans
• Group Pension Plan with employer matching contributions
• Employee and Family Assistance Program
• An annual Health and Fitness Allowance
• Group RRSP and TFSA programs

APPLY

The deadline to apply is November 15, 2023

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Cox & Palmer is committed to equity, diversity and inclusion in the workplace and is a member of the Canadian Centre for Diversity & Inclusion, and the Law Firm Diversity and Inclusion Network (LFDIN).