Join a team dedicated to delivering outstanding client service.

Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions. The firm prides itself on a collegial work atmosphere and supportive team environment.

We hire self-motivated, team-minded individuals with a strong work ethic, integrity and a commitment to client service.

The IT Senior Lead provides daily technical support to our team, including maintenance of hardware & software, deployment of new office technology and ensuring the daily IT operations of the firm function properly.

SUMMARY OF RESPONSIBILITIES

• Serve as the first point of contact for technical assistance, both in-person and remotely;
• Maintain local infrastructure including local servers, network applications and support systems;
• Operate ticketing system, assign tasks as directed by workflow procedures;
• Maintain support records through ticketing software;
• Troubleshoot, diagnose, and resolve technical hardware/software issues;
• Provide timely resolution an excellent customer service to team members;
• Maintain inventory;
• Maintain technical documentation and service catalogue on installation of software, hardware configurations and troubleshooting steps;
• Perform remediation steps for security risks, and develop solutions to increase security;
• Schedule and implement hardware/software updates and other resource deployments;
• Assist with maintaining local and firm-wide intranet resources, including adding new content and instructing team members in creating and editing content;
• Work with team members to schedule upgrades and replacement for individual IT equipment;
• Support the annual IT budget process;
• Other related duties as assigned.

SKILLS & QUALIFICATIONS

• Degree or diploma in Information Technology, or equivalent;
• CompTIA A+ certification, or equivalent;
• 2-3 years experience in a similar IT support role;
• Experience diagnosing and resolving technical issues;
• Experience using assent inventory and software deployment tools;
• Strong competency with usage of MS Windows computers and servers, Active Directory, Azure, Teams, and Exchange Online;
• Able to support a variety of mobile devices;
• Demonstrate knowledge of IDS/IPS tools;
• LAN, WAN, VPN, routing and switching experience;
• Strong attention to detail;
• Effective verbal and written communication;
• Performs comfortably in a fast-paced, deadline-oriented work environment, shifting priorities as needed on a daily basis;
• Travel may be required.

APPLY

The deadline to apply is July 16, 2023

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Cox & Palmer is committed to equity, diversity and inclusion in the workplace and is a member of the Canadian Centre for Diversity & Inclusion, Pride at Work Canada and the Law Firm Diversity and Inclusion Network (LFDIN).