Join a team dedicated to delivering outstanding client service.

Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions. The firm prides itself on a collegial work atmosphere and supportive team environment.

We hire self-motivated, team-minded individuals with a strong work ethic, integrity and a commitment to client service.

Working as part of a collaborative team, the Intermediate IT Operations Lead is responsible for providing daily technical support, maintenance for hardware and software, and helping ensure the IT operations function properly.

SUMMARY OF RESPONSIBILITIES

• Configure workstations, laptops, and servers according to specifications;
• Perform remote and onsite troubleshooting of hardware, software, and network issues;
• Support desktop level support, including installing and upgrading software & hardware, implementing file backups, and configuring systems;
• Monitor ticketing system (Fresh Service) to ensure timely resolution of tech issues;
• Document tasks and chances to technical environments;
• Follow existing check lists to ensure consistent results for routine and common tasks;
• Proactively access software updates, drivers, knowledge bases to aid in tech support problem;
• Assist IT Managers and Regional Team members with tech support and remote assistance;
• Act as the backup to the local IT Manager when required;
• Other duties as assigned.

SKILLS & QUALIFICATIONS

• Degree or diploma in Information Technology, or equivalent;
• 2-5 years experience in a similar IT role;
• Experience diagnosing and resolving technical issues;
• Experience using asset inventory and software deployment tools;
• Strong competency in the usage of MS Windows computers and servers, Active Directory, Azure, Teams and Exchange Online;
• Able to support a variety of mobile devices;
• Demonstrated knowledge of IDS/IPS tools;
• LAN, WAN, VPN, routing and switching experience;
• Effective verbal and written communication skills;
• Flexible, reliable and works well in a team environment; and
• Strong organizational and time management skills with the ability to meet tight deadlines.

APPLY

The deadline to apply is March 27, 2024

---

Cox & Palmer is committed to equity, diversity and inclusion in the workplace and is a member of the Canadian Centre for Diversity & Inclusion, Pride at Work Canada and the Law Firm Diversity and Inclusion Network (LFDIN).