Intermediate Information Technology Operations Lead | Moncton, NB
Join a team dedicated to delivering outstanding client service.
Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions. The firm prides itself on a collegial work atmosphere and supportive team environment.
We hire self-motivated, team-minded individuals with a strong work ethic, integrity and a commitment to client service.
The Intermediate IT Operations Lead is responsible for providing daily technical support, maintenance for hardware and software, and helping ensure the IT operations of the firm and predominantly the Moncton office function properly. Please note the percentage and tasks allocated to this role are subject to change based on the needs and requirements of the firm.
SUMMARY OF RESPONSIBILITIES• Assemble, image and configure workstations, laptops and servers according to client project specifications and details
• Perform remote and onsite troubleshooting of hardware, software, and networking issues
• Perform support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application
• Monitor ticketing system (Fresh service) to ensure timely resolution of technical support issues
• Document any and all changes to technical environments
• Follow existing check lists to ensure a consistent results for routine and common tasks within our proactive IT management services
• Proactively access software updates, drivers, knowledge bases to aid in technical support problem resolution
• Assist IT Managers and Regional Team with any technical support issues requiring remote assistance
• Act as a backup to the local IT Manager when required
• Perform scheduled updates and patches to the environment when required.
• 2+ year’s experience in a managed IT services role
• Degree or diploma in Information Technology, or equivalent
• Ability to conduct research into a wide range of tech support issues while assisting other technical support team members
• Excellent customer service orientation as this is a customer-facing role
• Strong verbal and written communication and interpersonal skills
Please apply through Meridia Recruitment using the link below.
Please click Apply Now to apply.
We thank all candidates for their interest in Cox & Palmer; however, only those selected for an interview will be contacted.
Cox & Palmer is committed to equity, diversity and inclusion in the workplace and is a member of the Canadian Centre for Diversity & Inclusion, and the Law Firm Diversity and Inclusion Network (LFDIN).